911 Service

The Avery County Communications Center offers a fast, effective communications link between the citizens of Avery County and emergency responders. The center provides dispatch services for multiple agencies, including fire, rescue, and law enforcement. The department most often serves as the first point of contact when someone calls for emergency assistance.

9-1-1 consists of a team of professionals who collect and disseminate information needed during emergency situations as quickly and efficiently as possible. This team is dedicated to protecting life, property and environment. When the telecommunicators at the 911 center answer your call, they will ask you several questions to assist them in dispatching the appropriate agency to help you. It is very important to remain calm and clearly answer all questions you are asked. DO NOT HANG UP. Sometimes, you may have to stay on the line until help arrives. If you live in a rural areas, you may be asked for descriptions, intersections and/or landmarks to expedite the response team. Always let the telecommunicator know if you suspect or know that weapons are present.

DEPARTMENT INFORMATION

Mailing Address:
PO Box 264
Newland, NC 28657

(828)733-5855 
Fax Number : (828)733-6672

The Communications Center is located in the Avery County Courthouse, above the Jail.

HOURS OF OPERATION

Communications Center:

24 hours a day, 7 days a week, 365 days a year.
Dispatch Phone Number: (828)733-5855

Director’s Office:

Monday – Friday
8:00am – 4:30pm

PERSONNEL

Jamey Johnson, Director
jamey.johnson@averycountync.gov
Phone: (828)733-3858 or 3920

Brandy Ross, Assistant Director
Avery.Asst911.Dir@averycountync.gov
Phone: (828)733-3858 or 3920