Other Services for Families


CIP:  The program opens July 1 for Heating/Cooling assistance.  Anyone may apply at any time, but to be eligible, the household must meet the definition of a Crisis as set forth by NC Policy which is:  A HOUSEHOLD IS IN CRISIS IF IT IS CURRENTLY EXPERIENCING OR IS IN DANGER OF EXPERIENCING A LIFE-THREATENING and/or HEATH RELATED EMERGENCY DUE TO LACK OF HEATING/COOLING and OTHER ASSISTANCE IS NOT AVAILABLE from any other source.


Provides assistance for families with children under age 18 in the household, and in an emergency situation.  Funds may help pay rent, heating costs, electric bills, and other one-time necessary expenses.  The assistance must alleviate the emergency.  Families may receive this assistance once per year.  Families must meet income and reserve guidelines.


Provides assistance for families with working adults and children under age 18 in the home.  Funds may pay work-related participation expenses such as day care, transportation expenses, and other one-time expenses.  The purpose of this program is to support working families so that they may continue to remain employed.  Families must meet income guidelines.


The Low Income Energy Assistance Program (LIEAP) is a federally-funded program that provides for a one-time vendor payment to help eligible households pay their heating bills.

Households including a person aged 60 or older or an individual receiving disability benefits and services through the NC Division of Aging and Adult Services are eligible to sign up for assistance from December 1-31.

All other households may apply from January 1-March 31 or until funds are exhausted.


Households that meet the following criteria may be eligible:

  • Have at least one U.S. citizen or non-citizen who meets the eligibility criteria.

  • Meet an income test.

  • Have reserves at or below $2,250.

  • Be responsible for its heating costs.

Contact Avery DSS at 733-8230 or e-mail alesia.calloway@averycountync.gov for further information.